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Customer Support
Vestigo Solutions GmbH provides dedicated support for all bank and fintech customers. Reach us through the channels below.
Contact Channels
How to reach us
General Support
For technical questions, onboarding assistance, and platform inquiries.
- Business hours (CET)
Security & Compliance
For security disclosures, GDPR requests, and compliance documentation.
- Business hours (CET)
Sales & Partnerships
For pricing inquiries, partnership opportunities, and new deployments.
- Response within 1 business day
Service Levels
Our commitments to you
Platform Uptime
99.95% monthly SLA
Support Hours
Business hours (CET), 24/7 for critical incidents
Initial Response
Within 1 business day for standard requests
Critical Incidents
Expedited response for production-impacting issues
Full SLA terms are available in the Service Level Agreement.
Need the full legal documents?
If you are experiencing a production-impacting issue, please contact us immediately at vestigo.solutions@vestigo.hr with the subject line “INCIDENT” and a brief description of the impact. This ensures expedited handling by our on-call team.
Ready to get started?
Submit a general inquiry or deployment request through our contact form.